Vacancy: Customer Support Executive at Reputable Company

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts

through open and interactive communication

• Provide accurate, valid and complete information by using the right

methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and

alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and

file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers