| Description |
Responsibilities are likely to include:
- evaluating user needs and system functionality and ensuring that ICT facilities meet these needs;
- planning, developing and implementing the ICT budget and obtaining competitive prices from suppliers to ensure cost effectiveness;
- scheduling upgrades and security backups of hardware and software systems;
- researching and installing new systems;
- guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision;
- ensuring that users adhere to software licensing laws;
- providing secure access to the network for remote users;
- securing data from internal and external attack;
- offering users appropriate support and advice;
- managing crisis situations, which may involve complex technical hardware or software problems;
- mentoring and training new ICT support staff;
- keeping up to date with the latest technologies.
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