Vacancy: Customer Relationship Mgmt. Assistant x3 at World Vision

This position will be responsible for supporting Level 2 (and Level I, and any other level, if needed) and out of scope request attending internal and external clients and securing optimal services are provided. To do so she/he will monitor Service Level Agreement (SLA) performance and will follow up on internal indicators. She/he will create reports and coordinate with lead process review and changes to ensure services are provided as requested. He/she will as well support excellence in customer service. The Customer Relationship Managment (CRM) Assistant will report to the Global Business Support Desk (BSD) Lead for Shared Services Centre (SSC), working closely with him/her and the BSD team