| Description |
SHIFT SUPERVISOR
JOB PURPOSE
- To manage the shift and all direct staff.
- To ensure the smooth running of the production process.
- To ensure that all products are produced to the specified specifications.
- Target and deadlines are met to achieve the orders.
- To ensure that all direct staff comply with the company’s Health and Safety procedures
KEY RESPONSIBILITIES
- To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes
- To take full responsibility of the quality and product that is produced within the shift in line with the companies’ quality systems, processes and procedures
- Manage, develop and motivate direct reporting staff
- Monitor, measure and report on production related process performance, general issues
- To ensure that Health and Safety rules and regulations are adhered to during the shift and all matters relating to this are dealt with using the resources within the company in line with the companies Health and Safety policy
- Problem solving and troubling shooting skills are used to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand
- To work closely with other Shift Supervisors to ensure production handovers are effective communications tools
- To ensure that the training skills are met for current and future demands of the shift
- Maintain housekeeping standards to ensure a clean and safe workplace
- Be able to make appropriate decisions while following the companies’ organizational structure
- Maintaining high level of timekeeping is of the essence
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Works well with a team.
- Exhibits strong interpersonal and customer service skills.
- Maintains professional but friendly demeanor.
- Possesses physical strength necessary to move and stock merchandise or products in stores and warehouses.
- Demonstrates familiarity with basic computer programs, such as Word and Excel.
- Is familiar with inventory software.
- Manages time effectively and efficiently.
- Pays close attention to detail.
- Is capable of disciplining or reprimanding employees when necessary.
- Responds calmly and professionally to emergencies, angry customers, or other stressful situations in the workplace.
- Demonstrates ability to multitask on a daily basis.
- Exhibits broad familiarity with company products and organization of store and/or warehouse.
EDUCATION AND EXPERIENCE
Management experience or Bachelor’s Degree in Management is preferred.
3 Years working experience
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