To undertake all front of house duties such as to meet, greet and attend to the guest needs whiles ensuring to deliver superb customer service.
To build a good rapport with all guests and resolve any complaints/issues quickly to maintain a high quality customer service.
To deal with guest requests with all urgency to ensure a comfortable and pleasant stay informing the guest promptly if there will be any expected delays.
To be responsible for accurate and efficient accounts and guest billing processes using the OperaTM
To assist in keeping the hotel reception area clean and tidy at all times during your shift.
To undertake general office duties including responding to correspondence, emails, filing of documents, manage the switchboard to ensure the smooth running of the reception area at all times.
To administer all reservations to ensure that room bookings are made and recorded accurately.
