Vacancy: IT Tech Support Officer

Date 22 Jan 2018
Company ITRUS Limited
Working Experience 1 - 3 Years
Education Level Greater Accra
Application Deadline 31 January 2018
Job Type Permanent/Full Time
Industry IT
Salary Range Not Specified
Qualifications Greater Accra
Region Greater Accra

As a Junior Engineer, you will work as a team with other technical Officers to carry out responsibilities listed below but not limited to the list. You will work under the leadership of Projects to:   

  • Work by the values of ITRUS

  • Innovate and solve technical problems for Clients with team mates

  • Define project/task duration, required resources, deliverables and ensuring project/tasks are delivered within indicated time frame.

  • Be ready and informed about assignments before Week Plan Meetings

  • Keep Communication alive within team about Client issues, tasks, happenings

  • Receive Client calls and working with team for resolution

  • Plan for tasks weekly and projects

  • Work by Schedules designed for Back-up Clients, ESET & Kaspersky support Clients

  • Be Custodian of tools and resources allocated to technical department for work

  • Efficiently manage work, resolution and response times.

  • Identifying opportunities to Cross-sell company services and solutions to Clients who do not use our full range of service and offerings

  • Take all required product certifications as expected per company goals

  • Ensuring documentation of tasks on OS Tickets Portal and developing reports for projects carried out

  • Analyzing OS Tickets monthly under the leadership of Projects to form a knowledge base like recurring issues, frequent Client caller, uncompleted tasks, unrecorded tasks, discovered working solutions for pertinent problems.

  • Foster team spirit and purpose within your team.

  • Attending training/info sessions/webinars organized by product partners, suppliers and distributors on behalf of the company.

  • Engage Clients, measure satisfaction and forward concerns at Week Planning Meetings for more meaningful discussion.


Qualifications and Education Requirements

  • Comptia A+ and Network+

  • Microsoft Certified IT Professional (MCITP) & Microsoft Certified Solutions Expert (MCSE)

  • A good working knowledge of computer systems and Router Configuration

  • Cable and Wireless network installation

  • Windows server administration

  • Knowledge of VPNs and PBX systems

  • PC troubleshooting and repair

  • A good working knowledge of Microsoft Operating systems & Linux distros

  • A university degree will be an added advantage 

    Culture and Attitude

  • Resourceful and knowledgeable in technology trends

  • Creative thinking

  • Life-long learner and curious

  • Positive attitude, Self-motivated and work well independently

  • Problem-solving, critical Thinking and analytical skills

  • Be able to work as part of a team

  • Be sensitive to timing

How to Apply Click Here