Date | 24 Apr 2018 |
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Company | Vodafone Ghana |
Location | Accra, Greater Accra Region, Ghana |
Job Type | Full-Time |
Industry | IT / Telecom |
Region | Greater Accra |
Description | This role is a customer-facing role, providing technical support required to ensure Vodafone meets and exceeds the contractual service commitments for outsourced customized solutions. This key role is to oversee the incident handling of problem issues, working closely with the customer, account teams and external service providers. This position requires the ability to translate technical solutions into non-technical terms for delivery to the customer, identifying root causes and preventative measures for complex issues in a network environment. This position additionally requires interfacing with Senior managers and their teams to secure products and services. This position requires ownership of problems, supporting design and implementation of new solutions, as well as training/supporting HR and network management teams |
How to Apply | Click Here |