The Ghana Guardian News

Vacancy: FRONT DESK MANAGER (ACCRA)

Working Experience 1 - 3 Years
Education Level First Degree
Application Deadline 09 March 2018
Job Type Permanent/Full Time
Salary Range Not Specified
Qualifications First Degree
Region Greater Accra
Description


Job brief for front desk manager



We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.



Responsibilities





  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)


  • Train, supervise and support office staff, including receptionists, security guards and call center agents


  • Schedule shifts


  • Ensure timely and accurate customer service


  • Handle complaints and specific customers requests


  • Troubleshoot emergencies


  • Monitor stock and order office supplies


  • Ensure proper mail distribution


  • Prepare and monitor office budget


  • Keep updated records of office expenses and costs


  • Ensure company’s policies and security requirements are met





Requirements





  • Proven work experience as a Front desk manager or Reception manager


  • Hands on experience with office machines (e.g. fax machines and printers)


  • Thorough knowledge of customer service, office management and basic bookkeeping procedures


  • Proficiency in English (oral and written)


  • Solid knowledge of MS Office, particularly Excel and Word


  • Excellent communication and people skills


  • Good organizational and multitasking abilities


  • Problem-solving skills



How to Apply Click Here