The Ghana Guardian News


Working Experience 1 - 3 Years
Education Level First Degree
Application Deadline 09 March 2018
Job Type Permanent/Full Time
Salary Range Not Specified
Qualifications First Degree
Region Greater Accra

Job brief for front desk manager

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services.


  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)

  • Train, supervise and support office staff, including receptionists, security guards and call center agents

  • Schedule shifts

  • Ensure timely and accurate customer service

  • Handle complaints and specific customers requests

  • Troubleshoot emergencies

  • Monitor stock and order office supplies

  • Ensure proper mail distribution

  • Prepare and monitor office budget

  • Keep updated records of office expenses and costs

  • Ensure company’s policies and security requirements are met


  • Proven work experience as a Front desk manager or Reception manager

  • Hands on experience with office machines (e.g. fax machines and printers)

  • Thorough knowledge of customer service, office management and basic bookkeeping procedures

  • Proficiency in English (oral and written)

  • Solid knowledge of MS Office, particularly Excel and Word

  • Excellent communication and people skills

  • Good organizational and multitasking abilities

  • Problem-solving skills

How to Apply Click Here